Answer every call across every location, in seconds, in any language — and deflect up to 80% of routine inquiries before they hit a queue. Built for franchises, multi-location chains, and customer-service teams that can't afford a missed call.
62% of business calls go unanswered. 85% of customers who hit voicemail never call back. 28% hang up within five minutes of being put on hold. At enterprise volume, that's not friction — that's a multi-million-dollar pipeline disappearing every quarter, quietly, across every branch.
Half your inbound demand arrives outside 9-to-5. Without 24/7 coverage, a third of it goes to voicemail. 85% of voicemail callers never come back (Invoca).
One location books in 30 seconds. Another puts customers on hold for 11 minutes. Brand experience varies by who's at the front desk — and you can't see it.
Promotion launches. Outages. Holiday rush. Call volume 3-5×s in 24 hours. Hiring temporary agents takes weeks — and 30-45% of them churn before year-end.
Real calls. Real triage. Routed to the right location, in the right language, with full transcript handoff when a human is needed.
I've been on hold for ten minutes. Just need to confirm an appointment.
I can help right now. What's the name on the booking?
Maria Sanchez, Tuesday afternoon.
Confirmed — Tuesday 2:30 PM at the Allen location. I'll text you the directions.
Our office network is down. Region-wide outage.
This is a P1 incident. Confirming your account number — I'm paging the on-call NOC team now.
Account 48201.
Paged. Senior engineer Marcus will call your direct line within four minutes.
Necesito agendar una cita en la sucursal de Houston.
Claro. ¿Sucursal Galleria o Westchase?
Galleria.
Tengo el jueves a las 10 AM o el viernes a las 2 PM. ¿Cuál prefiere?
Route by branch, region, market, or business unit. Each location gets its own hours, greeting, and handoff rules — managed centrally.
Sits in front of or alongside Five9, Genesys, Talkdesk, NICE CXone, AWS Connect, and Twilio Flex. Warm-transfer with full transcript context.
Salesforce, HubSpot, ServiceNow, Zendesk, Microsoft Dynamics. Every conversation logged with disposition, sentiment, and structured intake.
SOC 2-aligned infrastructure. HIPAA BAA available. PCI-DSS card redaction at the storage layer. Two-party-consent disclosure built in.
SAML / OIDC, scoped roles, audit logs, and centralized reporting per region, brand, or franchisee.
English and Spanish live. French, Portuguese, Mandarin, Tagalog on request. Language detection on the first sentence.
The Fortune 500 stopped piloting voice AI and started reporting on it. Three data points your board already knows:
676M interactions in 2024. 2M conversations a day. 98% answered within 44 seconds. The new bar for what a customer expects from a phone-first brand. (BofA newsroom, Apr 2024 & Feb 2025)
2.3M chats in month one — the equivalent of 700 full-time agents. Resolution time fell from 11 minutes to under 2. Projected $40M profit lift in 2024. (Klarna press release, Feb 2024)
~80% of phone orders handled by AI across North American stores. 160% lift in voice ordering after rollout — at the same labor footprint. (Restaurant Business, 2023-24)
Enterprise procurement runs every vendor through SOC 2, HIPAA, PCI, and recording-law gates. VoxPro AI is designed to pass each of them — and we'll provide the documentation your CISO needs to clear the deployment.
Controls modeled on the AICPA Trust Services Criteria. Annual independent audit. Sub-processors disclosed.
Business Associate Agreement available for healthcare, dental, med-spa, and behavioral health deployments. PHI encrypted in transit and at rest.
Full primary account numbers redacted at the storage layer before any recording is persisted. Live payment capture handled via a tokenized handoff.
Automatic recording disclosure for CA, FL, IL, MA, MD, MT, NH, PA, WA, and the rest of the two-party-consent states.
Configurable per region. Retention windows, deletion APIs, and right-to-be-forgotten workflows aligned with CCPA/CPRA and GDPR principles.
Every conversation logged with full transcript, sentiment, disposition, agent version, and operator change history. Exportable to your SIEM.
Custom contracts based on call volume, locations, languages, and integration scope.
3-50 locations.
50+ locations or 1M+ calls/yr.
For BPOs & in-house CX teams.
Book a 30-minute scoping call with our enterprise team. We'll size the opportunity against your call volume, locations, and compliance profile — and tell you straight whether VoxPro is the right fit.