Caught a midnight AC emergency the competition missed. $3,200 job, booked in my sleep. My dispatcher had the unit info and address ready by 6 AM.
Ray Henderson
Owner · Henderson HVAC, Tulsa
Triages midnight emergencies, captures unit make, model, age, and symptom, and dispatches — while your techs are on a job. Never miss a $3,200 no-heat call again.
When the AC dies during a heat wave, the customer calls three companies. Whoever picks up first wins the ticket. VoxPro picks up every time — triages the urgency, captures the unit info, and drops a qualified job on your dispatcher's screen.
Calls come in at 11pm. You're asleep. The competitor's oncall picks up. You lose a $3k job — and the repeat customer.
"My AC is broken." Nobody captured make, model, age, or symptom. The truck arrives without the right part.
First heat wave hits. Phone rings off the hook. Maintenance calls blur with emergencies — you can't tell which is which.
Real calls. Real triage. Every job pre-qualified, unit info captured, and priority stamped before a truck rolls.
My AC just went out. It's 92 degrees in the house.
I'm sorry. Address and the make of your unit?
4310 Oak Ridge. Trane, I think.
Outside unit running but blowing warm? Sounds like refrigerant or capacitor. We can get a tech there at 7:30 AM. Confirm?
Wanted to schedule a fall tune-up.
Is this yearly maintenance or first-time?
First time — two heat pumps.
Tune-up is $149 per unit. I have Thursday 10 AM or Friday 2 PM.
El AC del restaurante no enfría desde ayer.
¿Qué tonelaje es la unidad?
Cinco toneladas.
Un técnico puede ir mañana a las 9 AM. Evaluación $95.
Flags residential vs. commercial, emergency vs. maintenance. Correct priority before the job hits your board.
Make, model, approx age, symptom, address. Your tech rolls with the right parts — not a second truck roll.
Drops qualified jobs into ServiceTitan, Jobber, or Housecall Pro with a priority stamp and full intake notes.
Gives ballpark diagnostic fees and tune-up pricing — filters tire-kickers without losing real jobs.
When a call needs a human, it texts your on-call with the intake already summarized. No playing phone tag.
Caught a midnight AC emergency the competition missed. $3,200 job, booked in my sleep. My dispatcher had the unit info and address ready by 6 AM.
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